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Whether you're a rider, driver, or business partner, we're here to help. Find answers to common questions or contact the appropriate CAR:GO team.
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Belgrade, Serbia
Frequently asked questions
Whether you're getting around the city, driving on the platform, or managing transport for your business, CAR:GO is redefining urban mobility in Belgrade.
Riders
Follow these steps to request a ride: 1. Open the CarGo app and tap the field with the car icon. Your pickup location will be detected automatically using your device's GPS. 2. If needed, update your pickup location by entering the exact address, then enter your destination. 3. Tap "Set Destination". 4. Choose the service class that best suits your needs and select your preferred payment method. 5. Tap "Let's Go" to request your ride. If you receive the message "No service available at the moment", try selecting a different service class or wait a few moments and try again, as a driver may become available.
You can pay by card in the app or with cash directly to the driver, depending on your selected payment option.
Yes, you can schedule a ride for later through the app, including airport transfers.
Once a driver is assigned, you can call or message them directly from the app while your number stays hidden.
Yes, you can share your ride details and real-time location with friends or family for added safety.
Contact our support through the app or at [email protected] and we will help you recover lost items.
No, your personal phone number stays private. Communication with the driver goes through the app.
Drivers
You can submit an application through our Driver section. Our team will review your information and contact you regarding the next steps.
You will need a valid driver's license, identification documents, and the appropriate permits for transportation services.
You can update your account details within your profile in the driver app or by contacting driver support.
Our support team is available 24/7 through the app or at [email protected] for any questions during a ride.
Company Accounts
A Company Account allows businesses to organize transportation for employees and manage ride activity through a centralized solution.
Submit a request through the contact form or at [email protected] and our team will help you set up the account.
No, a Company Account is available to businesses of all sizes, regardless of the number of employees.
Yes, a Company Account supports multiple users with centralized ride tracking and billing.
Ready to ride?
Download the CAR:GO app and start moving around Belgrade the smart local way.
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Scan QR code with your phone camera and download CAR:GO ride app.
